All of
my printable items are in PDF format. 5x7 invitations and games are formatted
with 2 on each page for printing convenience. If you need a single PDF
image you must let me know at checkout. If you decide after the fact that
you need a single image, there will be a revision fee and you will be billed
$10. Payment must be made before the file is sent.
If you
need a JPG in order to upload to printing company like Walmart, Office Depot, Staples,
or a local printing company there is a $10 fee for reformatting. With that you will receive a copyright
release for printing a limited number of copies. I will send you an invoice and this must be
paid prior to the file being sent.
Refunds and Exchanges
Due to
the nature of my items I cannot offer returns or exchanges once work has begun. Custom/personalized
items are non-refundable.
It is the responsibility of the buyer to read and understand store policies prior to placing an order. In the event that an order cannot be completed due to buyer not understanding or reading store policies, a store credit, not a refund, will be issued. In rare cases where a refund is issued any fees incurred will be subtracted from said refund.
If you do not receive your printable order within 3 days please contact me. If you wait too long, or even after your event, there is little I can do. Unfortunately, many of these emails end up in spam folders. Every email provider has different rules about attachments. It is the customer's responsibility to let me know so that the files can be resent. All emails and files are purged after two weeks due to space limitation with my site host so if you contact me about your order outside of two weeks of your order I may not have access to your files or communication.
Revisions:
Once I
have sent you the final files, all revisions are final unless I have made an
error and it needs to be corrected. If you change your mind, forgot to tell me
something, decide you want it to say something different, need the information updated
or changed (for example, your date or location has changed), revision or even
redesign fees will apply. I am not able
to “revise” the design however. If you
need a new design, or different color, you will have to repurchase the item
much like you would repurchase any custom item purchased in a brick and mortar.
For example, if you buy monogrammed towels and change your mind once you have
received them you would have to repurchase a new set if you decide on a
different color or monogram style.
Revision fees start at $10. Fees cover my time to revise the item, re-format, and transmit.
Additional Policies and FAQs
Files are typically sent within 3 business days after payment has been submitted. A rush fee of $20 will be applied if you need your design before the end of 3 business days. Please note that production time is co-dependent upon client responding to emails in a timely manner. Any delay in communication could result in delay of proof(s) being sent. Subsequent proofs are sent typically within 1-2 business days.
Made to design orders such as invitations, menus, programs, and items of a similar custom nature include 2 revisions within a 14-day period beginning on the date payment has been posted. Each revision beyond three, or after the 14-day expiration, will be assessed a $15 fee.
I am not in my studio on Fridays and have very limited hours on the weekends. If you place an order on Friday I will do my best to get it to you late Saturday or sometime on Sunday. Orders that come in over the weekend will be filled (usually) Monday evening due to limited weekend studio hours. If you have special delivery needs please send me a message PRIOR to placing your order so that arrangements might be made. Occasionally, I am able to accommodate last minute same day orders but a $20 Rush Fee will apply.
Last minute weekend orders are more challenging as weekends are reserved for family time. Please send me a message with any special requests or with questions regarding delivery schedule.
All of my items are "as is" which means changes to the items (wording, format, color, etc...) will likely result in a custom design fee. The final product may vary slightly from the picture shown. Occasionally I make small adjustments to my designs based on customer feedback, the availability of new graphics, fonts, colors, and preference.
I am happy to coordinate an invitation or a theme so please convo me regarding your specific requests and needs so that I may provide you with a quote.
Shipping
In the event you have a printed order a proof will be sent to you prior to shipping. I will not print unless you have approved the proof. All items will be shipped to the address provided by PayPal unless you specifically state otherwise.
Gift Certificates
Gift certificates and store credit are for printable items only unless specifically noted otherwise. No exceptions. If you are in receipt of a gift certificate from either a contest, giveaway, or gift, please contact me prior to placing your order to discuss your design needs.
Disclaimer
These items are not licensed products and are consistent with private sale according to the first sale doctrine. By purchasing from Made by a Princess Parties in Style you are agreeing to the following policy: All Items are personalized and strictly designed for the buyer. The designs at Made by a Princess Parties in Style are to be used for one time PERSONAL use only such as baby showers, bridal showers, birthday parties, weddings, etc...and are not to be resold under any circumstances. This includes payment for event planning services. You are not purchasing graphics, but paying for for my time, labor, creativity & supplies to create personalized party supplies. This is not a licensed product, any character images, graphics, or logos used in in my listings are free and are not being sold. You will not receive editable files. Only PDFs will be sent so that images cannot be extracted or manipulated. Made by a Princess Parties in Style does not claim ownership over the characters/graphics used in the personalized items as they belong to their respective copyright or trademark holders and you are in no way purchasing rights to the pictures, clipart, graphics, logos, characters, or product.
I use a variety of graphics including those designed by Cocoa Studio, Sanquetti Designs, Blackleaf, & JDDigi.
