All of my printable items are in PDF format. 5x7 invitations and games are formatted with 2 on each page for printing convenience. If you need a single PDF image you must let me know at checkout. If you decide after the fact that you need a single image, there will be a revision fee and you will be billed $10. Requests for reformatting must be made within three days of final file being sent as I do not store files longer than that. Payment must be made before the file is sent. Proofs are not included with any PDF invitation order but you may purchase a proof. This must be purchased at the time of your initial invitation order. Should your printer require a "bleed" please note there is a $20 reformat fee as this is beyond the scope of what is included in the "as is" invitation listings.
If you need a JPG in order to upload to printing company like Walmart, Office Depot, Staples, Costco, or a local printing company there is a $12 fee for reformatting. With that you will receive a copyright release for printing a limited number of copies. I will send you an invoice and this must be paid prior to the file being sent. This only applies to invitations. JPGs are not provided for any other files.
If you are ordering a custom design, please allow additional time. Custom designs generally take at least 2-3 extra days.
Refunds and Exchanges
Due to the nature of my items I cannot offer returns or exchanges once work has begun. Custom/personalized items are non-refundable.
It is the responsibility of the buyer to read and understand store policies prior to placing an order. In the event that an order cannot be completed due to buyer not understanding or reading store policies, a store credit, not a refund, will be issued. In rare cases where a refund is issued any fees incurred will be subtracted from said refund.
If you do not receive your printable order within 3 days please contact me. If you wait too long, or even after your event, there is little I can do. Unfortunately, many of these emails end up in spam folders. Every email provider has different rules about attachments. It is the customer's responsibility to let me know so that the files can be resent. All emails and files are purged after one week due to space limitation with my site host so if you contact me about your order outside of a week of your order I may not have access to your files or communication.
Once I have sent you the final files, all revisions are final unless I have made an error and it needs to be corrected. If you change your mind, forgot to tell me something, decide you want it to say something different, need the information updated or changed (for example, your date or location has changed), revision or even redesign fees will apply. I am not able to “revise” the design however. If you need a new design, or different color, you will have to repurchase the item much like you would repurchase any custom item purchased in a brick and mortar. For example, if you buy monogrammed towels and change your mind once you have received them you would have to repurchase a new set if you decide on a different color or monogram style. Revision fees start at $10. Fees cover my time to revise the item, re-format, and transmit.
Additional Policies and FAQs
Made to design orders such as invitations, menus, programs, and items of a similar custom nature include 2 revisions within a 14-day period beginning on the date payment has been posted. Each revision beyond three, or after the 14-day expiration, will be assessed a $15 fee.
All of my printable items are intended for personal, single, one time use only. If you intend of using any printable items for more than one use a multi-use license must be purchased at an additional cost. Multi-use item requests will be considered on a case by case basis. Not all items would qualify for multi-use. Personalization for these items must reflect single use (i.e. one name, name of the couple, etc…) and broad personalization will be rejected (i.e. girls, party girls, friends, Class of XX, etc…) and Commercial use or mass production strictly prohibited. This represents my original work and may not be copied, produced or used for sale, distributed or shared. This includes but is not limited to selling or distributing on forums such Etsy, eBay, blogs websites, craft shows, fundraisers, boutiques, for example. All rights reserved by Made by a Princess Parties in Style. Copyright protected.